Overview
Welcome to Raiden's Privacy Policy. This policy describes how Raiden ("we", "us", or "our") collects, uses, and protects your personal information when you access or use our services, including but not limited to the Raiden website, launcher, web dashboard, Discord linking, and any associated applications (collectively, the "Services"). This policy also applies to Raiden's community server, accessible at https://raiden.gg/discord/.
Throughout this policy, Raiden may also be referred to as Raiden.gg, or Raiden1.
Data We Collect
When you create an account or log in to any of our services, we may collect the following types of personal information:
- Username and email address - provided during account creation, and used to identify your account.
- Hashed password - to ensure no unauthorized access to your account.
- Hardware ID (HWID) - to associate your account with a device, and ensure the integrity of Raiden & your account security.
- Hardware information - to calculate your Hardware ID, and analysis for performance metrics/
- IP address - to determine your region and enhance your experience, for language selection, and access history.
- License key(s) - which are used to associate your account to an application, and access level.
- Discord ID - when linking your Discord account for integration, while using our bot, and dashboard personalization.
- Cookies - stored on your browser for authentication, identification, theming, and security purposes.
- Usage Analysis, such as usage time, and total account logins.
- Discord Authorization - for accessing Raiden dashboard features within Discord, via our bot, in accordance with Discord Privacy Policy.
- Features used within our products - for quality assurance and product improvement
- Browser information, such as user agent
- Other applications, found at licenses, may collect and process additional data.
Other information that is created when you register or login, and stored on our server:
- Registration date
- Previous login date.
- Previous login failure reason.
- Warnings and infractions received on Discord.
- Assigned user IDs, in addition to a unique email and username.
How We Use Your Data
We use the collected data for the following purposes:
- Account association and identity verification
- Providing customer support and troubleshooting
- Quality assurance and backend security monitoring
- Marketing communications and personalized content delivery
- Integration with Discord for enhanced user experience
- Assigning XP and coins within the Raiden community
- Managing memberships and access privileges
- Improving the functionality and performance of our Services
How We Keep Your Information Secure
Your information is encrypted within our restricted database, and access is limited to authorized personnel only. Only two authorized networks are permitted to access our database. The information visible to Raiden team members is restricted to specific data necessary for providing support, including your Raiden login history, username, HWID, email, last IP, registration IP, linked Discord ID, license key, redemption date, Raiden UUID, membership status, succession number, device history, warnings applied to your account, notes applied to your account by support, actions applied by support to your account, and network event logs.
Network event logs refer to records of requests made from your device to our servers, such as downloading assets or verifying connections securely using HTTP certificates.
While we employ industry-standard security measures to safeguard your information, it is important to note that no method of transmission over the internet or electronic storage is completely secure. We continuously monitor and update our security measures to protect your data, but we cannot guarantee absolute security against all potential threats.
Raiden staff may not see encrypted data, such as your password. In the event your password is lost, you can either use our Discord bot, or use our password reset page to keep your password secure. When a staff member resets your password, it is revealed, which they can only see once, for a short period of time to ensure you've successfully received it. We suggest you change your password afterwards.
Cookie Policy
Cookies are small text files which are set by Raiden on your computer which allow us to provide certain functionality on our site, such as being able to login. We do not use analytical cookies. All cookies used are essential, and are set directly by Raiden, without them our website will be non-functional. We do not process third-party cookies.
Rights & Transparency
Raiden is commited to offering a safe, and transparent steam of information to you as the owner of your account. Should you wish to terminate your Raiden account you can open a support ticket in our discord, or email us at [email protected] and the process will be confirmed, and process within 48 hours. All of your account information and associated data viewable, or utilized by us, can be found on our account page. Which is a personalized page which displays all accessible data collected about you.
Acceptance of This Policy
Continued use of our site signifies your acceptance of this policy. If you do not accept the policy then please do not use this site. When registering we will further request your explicit acceptance of the privacy policy.
Security Guarantees
Raiden does not provide any security guarantees regarding your data on our website. While we strive to offer as much privacy as realistically possible, we lack the capability to provide a 24/7 response to any hacks or exploits.
CAPTCHA Privacy Policy
Our website & dashboard is protected by hCaptcha and its Privacy policy and Terms of Service apply.
Changes to This Policy
We may make changes to this this policy, without prior notice to you, consistent with applicable privacy laws and principles. If we do so, there will be a new post date for the Policy. Your continued use of the site or services constitutes your acceptance of the then-effective Privacy Policy.
Opting Out
You have the right to opt out of certain data collection and processing activities. To request deletion of your data or to opt out of specific data processing, please contact us.